At Lucky Vape we try to ship all In-stock orders that get placed prior to 12:00 PM EST the same day. In some situations though it may take up to 3 days to process and ship your order. Back ordered items will ship as soon as they become in stock.

Proof of Age
We use Canada Post's Proof of Age (18+, 19+ or 21+ depending on your province or state) option on every single package.

Because we utilize this option for all shipments, signature will be obtained upon delivery of all shipments. If you are not home when delivery is attempted, the package will be left at your nearest post office, where you will have to show Proof of Age to sign and receive the package.

Any shipping fees associated with packages that are Returned to Sender because Proof of Age was not able to be determined, will NOT receive a refund. This includes the original cost of shipping and the cost to have the package returned. 

Every package leaving our facilities will require to be age verified, in accordance with Canadian law. ONLY the person named in the "Shipping" fields can pick up the package. Canada Post will NOT release the package to anyone else

Processing
We process all in-stock orders 7 days a week (excluding Canadian holidays).

Please note, if you receive a tracking number during a weekend or major holiday, your order is prepared for shipment, but it is not handed off to a shipping carrier until the following business day.

We reserve the right to additional processing time if any questions or concerns regarding your order arise. We always do our best to get in touch with you via phone or email only when absolutely necessary. Please make sure you provide us with current contact information during checkout.

Any foreseen order processing delays are visibly announced directly on the affected product's page. If we are experiencing a larger than normal order volume an announcement is made via a site-wide notice.

Typically, In-stock orders placed before 12:00 PM EST will go out the same day.

Delivery Timeframe

We offer standard shipping, which typically takes 4 to 5 business days for delivery. For faster options, we provide express shipping, which guarantees delivery by the next business day, and expedited shipping, which ensures delivery on the same business day or next business day depending on the location.

Free Shipping
We offer free same day shipping (not delivery) on all orders in Canada when you purchase C$100 or more (Not applicable during price drop event). We usually utilize Canada Post Expedited shipping option for free shipping in Canada.

We reserve the right to cancel orders we deem unreasonable to ship for free.

In the event your item is not successfully delivered due to an issue that we deem to be your fault (Wrong address, Failure to pick up, Underage), we will deduct the shipping fees from the initial shipment (even if it was free for you), and the fees for the return shipment that we were charged by the carrier from any potential refund you may be eligible to.

Order cancellation
Order changes or cancellations are possible. Please contact us as soon as possible and we will do our best to accommodate any changes as long as the order has not yet been shipped. Once an order has shipped, you must return the package to us prior to receiving a refund, shipping fees are not refundable.

Return Policy
Our 30 Day warranty begins the day the items are delivered. Customer assumes all cost in shipping items to and from Lucky Vape.

What is not covered by our warranty?

• E-liquids, Atomizers, Tanks, Rebuild-able products, batteries, chargers, mechanical mods, drip tips, coils or any other accessories on the device itself are NOT covered.
• Failure or damage caused due to improper use or unauthorized repair
• Failure or damage as a result of excessive force such as dropping or abuse
• Failure or damage as a result of usage outside of recommended operating instructions. (See usage manual for operating instructions)
• Damage or failure caused from improper use. This includes water damage, juice spillage, and fire damage.
• Leaky tanks are not covered under warranty
• Loss or damage due to missing components
• Stripped or damaged threads, crooked 510 connector (Atomizer not sitting flush)
• Damage to the finish (cosmetic issues), or scratches from a brushed finish.
• Rattling or sticky buttons
• Modifying a product in any way, automatically voids the warranty.
• Defects caused by normal wear and tear or otherwise due to the normal aging of the product.
• Items outside of our warranty period

What is covered by our Warranty?

• LED screen issues
• Charging port issues
• Battery issues (turning off when firing, etc)
• Unit auto firing.
• Chip malfunctions

Some products will have minor flaws and that is to be expected during manufacturing. We can only accept a return or exchange if an item is defective (malfunctioning).